FAQ/ We Have Answers

Questions about Service and Delivery

Why Should I Feed My Dog Fresh Food?

Fresh Food maintains more nutrients than foods that are processed at high temperatures or frozen.

Why Choose Our Dog Food?

All food is made with high-quality meats and produce that has been certified, inspected, and approved for human consumption by the USDA. All recipes have been formulated by Veterinarian Nutritionist and they are balanced and complete per AAFCO’s nutritional profile standards. Our food is minimally processed to maximize its nutritional value and delivered Fresh to your door. No Feed Grade Ingredients. No Fillers. No Preservatives.

What If I Go On Vacation For 2 Weeks?

We would be happy to deliver to your pet’s vacation destination also (friend’s home; kennel, etc.)

What If I Forget To Leave My Cooler And Ice Packs Outside?

Don’t worry. We always have extras. But, we will need to charge you an additional $10. However, that can be refunded if returned the following week.

What If I Want To Try Different Recipes?

We encourage you to pick several flavors in your subscriptions. If you order weekly feel free to pick several flavors too or your pup can have chicken for a week, then beef for a week, etc.

Can I Order Weekly?

Yes. Food is delivered to your door 3 days after your order is placed.

How Does The Subscription Service Work?

We offer 3, 6, and 12-month subscriptions and deliver once a week. The delivery day is based on location (Dane County – Monday). Subscriptions include an insulated bag and ice packs to leave outside weekly for your delivery. Subscription Set Up Cost is $10 which covers the cost of cooler and ice packs.

 

What Is The Cost Of Cold Packs?

Cold packs cost $2.50 per pack if not left outside when food is delivered.

What Is The Cost For An Additional Cooler?

Coolers cost $5 if not left outside when food is delivered.

Questions About the Product

How Much Should I Feed My Dog?

We encourage you to weigh the portions with a digital scale for more precise portioning. Otherwise, 1 cup is approximately 8 oz. It is also wise to make sure you consider all treats/snacks in your dog’s total calorie count for the day.

SEE GUIDELINES

How Are The Recipes Formulated?

Our recipes are formulated by Veterinary Nutritionists to meet AAFCO’s nutritional profile standards. Each recipe is perfectly balanced with fresh, whole, natural ingredients.  No fillers, no preservatives, and no feed-grade ingredients. Only natural and fresh meals, prepared weekly for your pup.

What Is The Shelf Life?

Food should be consumed 7 days after the cooked date on the package.

Can I Freeze It?

Yes. If you choose to freeze the food please place in freezer 1-2 days after receipt. Thaw in the refrigerator when ready to use. Consume 1-2 days after thawing.

Can It Be Warmed?

Absolutely. In fact, some pets prefer it warmed.  We recommend 30 seconds in your microwave.

How To Make The Transition To Fresh Food?
  Day 1-3  Day 4-6  Day 7-9  Day 10-12 
Old Food 

75% 

50%  25% 

0% 

New Food  25%  50%  75% 

100% 

0